1. About this policy
Taleb+ operates the Taleb+ app and related services in Lebanon. This policy describes our handling of personal information through the app and related registration, support, and ordering services. It covers students, parents, other customers, sellers, and providers, including tutors, skills trainers, schools, institutes, transport providers, and library owners.
For privacy questions or requests, contact info@talebplus.app or +961 81 088 763.
2. Information we handle
The information involved depends on your role and the features you use:
- Account and profile information: name, phone number, email where provided, profile photo, sign-in identifiers, verification records, and profile details such as date of birth, gender, address, or selected area.
- Provider information: qualifications, experience, services, prices, contact details, business or service locations, photos, and documents submitted for review. Depending on the provider type, documents may include identity documents, certificates, business licenses, and driving or vehicle documents.
- Marketplace and library activity: listings, product photos, favorites, cart contents, orders, customer contact and delivery details, order notes, status, and associated transaction or subscription records.
- Communications and AI activity: support requests, reviews, AI chat messages and responses, uploaded images or documents, voice input used for transcription, and AI usage records.
- Location: locations you enter or select, device location when you grant permission and use a location feature, and live transport coordinates when a driver enables sharing.
- Technical information: device notification tokens, platform information, session identifiers, request and service logs, and timestamps needed to operate and protect the service.
3. How we use information
We use information to create and authenticate accounts; review provider applications; display profiles and listings; help users find services; process and manage orders; enable delivery and transport tracking; provide AI assistance and translations; deliver notifications; respond to support requests; and maintain security and service reliability.
Some features require particular information to work. Declining a permission or omitting information needed for a feature may prevent that feature from working.
5. AI Teacher and other AI features
AI Teacher sends your submitted messages, relevant conversation history, and attached images or documents to OpenAI to generate responses. Voice input may be sent for transcription. Taleb+ stores chat history, including submitted content and responses, and usage information so you can revisit conversations and we can operate the feature. You can delete conversations in the app.
Selected provider or service text may also be processed through OpenAI for AI-assisted translation. Processing by OpenAI is subject to the terms and data practices applicable to the service we use; see OpenAI’s privacy policy for information about OpenAI.
Only submit information you are comfortable sharing for AI processing. Avoid including identity documents, passwords, or sensitive information about yourself or other people in AI conversations.
6. Location and device permissions
Location permission supports nearby services, maps, and transport features. Drivers who enable live sharing send location updates, which can be shown to users viewing the transport tracking feature. Stop live sharing in the app when you no longer want to share the vehicle’s position.
Camera, photo or file access supports uploads you choose to make. Microphone access supports voice input. Notification permission allows app notifications. You can change device permissions in your phone’s settings; this may limit related features. Revoking a permission does not automatically remove information already submitted.
The app also stores session information and preferences on your device to keep you signed in and remember settings.
7. Storage, security, and retention
We retain information for as long as needed to provide the relevant service, maintain your account, handle orders and disputes, protect the service, and meet applicable legal or record-keeping obligations. Retention depends on the type of information and why it is held; a single fixed period does not apply to every record.
Our infrastructure and service providers may process information outside Lebanon. We use technical and organizational measures to protect information, including authenticated access and controls on administrative access. No storage or transmission method can guarantee complete security.
8. Delete your account or request data deletion
In the app: open your account or profile, choose Delete account, and follow the confirmation steps. The confirmation requires typing DELETE.
Without the app: email info@talebplus.app with the subject “Taleb+ account deletion request”. Include the phone number or email associated with your account and say whether you want to delete the whole account or specific information. We may need to verify that the account belongs to you. Never send your password or a one-time verification code.
Account deletion removes the account and associated provider profiles, listings, favorites, and AI conversations. Some order history remains with customer contact details removed. Uploaded media and linked sign-in account cleanup can take additional processing time; shared files still needed by other records may remain. Records necessary for legal obligations, security, or dispute resolution may also need to be retained.
Deleting your Taleb+ account does not remove copies already held independently by providers or other recipients. You may need to contact those recipients separately.
9. Your choices and requests
You can update available profile details in the app, manage device permissions and notifications, stop transport location sharing, and delete AI conversations or your account. Contact us to request access to or correction of your personal information, request deletion, or raise a privacy concern. We will consider requests in accordance with applicable requirements and may verify your identity before acting.
10. Children and families
Taleb+ includes educational services used by students and families. Parents and guardians should supervise children’s use and help them avoid sharing unnecessary personal information, especially in public listings and AI conversations. If you believe a child’s information has been provided without appropriate authorization, contact us so we can review the situation and take appropriate action.
11. Changes to this policy
We may update this policy when our features or information practices change. The date above identifies the latest revision. We will provide additional notice or request consent where required.